At MXP and about to board my flight to VIE on my way to International Hotel…
At MXP and about to board my flight to VIE on my way to International Hotel Technology Forum (IHTF). Got some time to muse on the state of the art in #disruption management. My Austrian Airlines flight was rescheduled and anticipated to a 7am departure 😴 while the event begins in the afternoon. No big complains and that was handled professionally, although I would have much preferred to opt for the super-comfy overnight Trenitalia train or even for the Ryanair - Europe’s Favourite Airline morning flight, but cross-carrier rerouting is still something we can only dream of in most cases. ...